Privacy Policy

Last updated: February 18, 2026

MaverickStack ("we," "us," or "our") operates the AI-powered receptionist service at maverickstack.co. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

Information You Provide

• Account information: Name, email address, phone number, business name, and business details
• Payment information: Billing details processed securely through Stripe (we don't store your card numbers)
• Service configuration: Your business hours, greeting preferences, call handling instructions

Information Collected Automatically

• Call recordings: Audio recordings of calls handled by our AI system
• Call metadata: Phone numbers, call duration, timestamps, call outcomes
• Usage data: How you interact with our dashboard and service features
• Device/browser data: IP address, browser type, operating system (via standard web logs)

2. How We Use Your Information

• Provide the Service: Answer calls, qualify leads, book appointments on your behalf
• Process payments: Bill your subscription and manage your account
• Improve the product: Analyze usage patterns and call quality to make the Service better
• Communicate with you: Send service updates, billing notices, and support responses
• Comply with law: Meet legal obligations and respond to lawful requests

3. Third-Party Services

We use trusted third-party providers to deliver the Service:

Provider	Purpose	Data Shared
Vapi	Voice AI processing	Call audio, conversation data
Twilio	Phone number provisioning & routing	Phone numbers, call metadata
Stripe	Payment processing	Billing information
Google	Email communications	Email address, message content

Each provider operates under their own privacy policy. We only share the minimum data necessary for them to perform their function.

4. Call Recordings

Calls handled by our AI are recorded. These recordings are:

• Stored securely and accessible through your dashboard
• Retained according to your account settings and preferences
• Used to provide transcripts and call summaries
• Never sold to third parties

You are responsible for complying with applicable call recording and disclosure laws in your jurisdiction.

5. Data Retention

• Account data: Retained while your account is active, deleted within 90 days of account closure upon request
• Call recordings: Retained per your account settings; you can delete recordings at any time
• Payment records: Retained as required for tax and legal compliance
• Usage logs: Retained for up to 12 months for analytics and troubleshooting

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is 100% secure, but we take reasonable steps to protect your data.

7. Your Rights

All Users

• Access your personal data through your dashboard
• Update or correct your information
• Delete your account and associated data
• Export your data (call logs, recordings)

California Residents (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Non-Discrimination: We won't treat you differently for exercising your rights

Other State Privacy Rights

Residents of states with consumer privacy laws (Virginia, Colorado, Connecticut, etc.) may have similar rights. Contact us to exercise them.

8. Cookies & Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand how our website and dashboard are used. We do not use third-party advertising trackers.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of material changes via email or through the Service. The "last updated" date at the top reflects the most recent revision.

11. Contact Us

For privacy questions, data requests, or concerns:

Email: hello@maverickstack.co
Website: maverickstack.co