Terms of Service

Last updated: February 18, 2026

These Terms of Service ("Terms") govern your use of MaverickStack's AI-powered receptionist and phone answering services ("Service") operated by MaverickStack ("we," "us," or "our") at maverickstack.co.

By using our Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. Service Description

MaverickStack provides AI-powered voice receptionist services for businesses. Our system answers incoming calls on your behalf, qualifies leads, books appointments, and handles routine inquiries using artificial intelligence voice technology.

You understand and acknowledge that callers will be interacting with an AI system, not a human receptionist.

2. Account & Eligibility

You must be at least 18 years old and have the authority to bind your business to these Terms. You're responsible for maintaining the security of your account credentials and for all activity under your account.

3. Payment Terms

• The Service is billed as a monthly subscription via Stripe.
• Your subscription renews automatically each billing cycle unless cancelled.
• Prices are listed on our pricing page and may change with 30 days' notice.
• All fees are non-refundable except as required by law or at our discretion.
• If payment fails, we may suspend your Service after reasonable notice.

4. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you'll continue to have access until then. No partial refunds are issued for unused time within a billing cycle.

5. Acceptable Use

You agree not to use the Service to:

• Make or facilitate illegal robocalls or spam
• Engage in fraudulent, deceptive, or misleading activity
• Violate any applicable law or regulation
• Harass, threaten, or abuse any person
• Interfere with or disrupt the Service
• Resell the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms.

6. TCPA Compliance & AI Call Disclosure

You are responsible for complying with the Telephone Consumer Protection Act (TCPA) and all applicable telemarketing and communication laws. This includes:

• Obtaining proper consent before using AI-assisted calling features
• Maintaining do-not-call lists as required
• Ensuring your use of the Service complies with federal, state, and local regulations

Our AI system identifies itself as an AI assistant when interacting with callers. You agree not to configure the system to misrepresent itself as a human.

7. Call Recording Disclosure

Calls handled by MaverickStack may be recorded for quality assurance, service improvement, and your records. You are responsible for complying with all applicable call recording laws, including two-party consent requirements in your jurisdiction. Where required, our system can provide recording disclosure notices to callers.

8. Data Handling

We collect and process data as described in our Privacy Policy. By using the Service, you consent to our data practices. You retain ownership of your business data and call recordings. We process this data solely to provide and improve the Service.

9. Intellectual Property

MaverickStack and its technology, branding, and content are our property. You get a limited, non-exclusive license to use the Service for your business during your subscription. You don't get any ownership rights to our technology.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind.
• We are not liable for missed calls, incorrect AI responses, lost business, or any indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid us in the 3 months preceding the claim.
• AI systems are not perfect — we do not guarantee 100% accuracy in call handling.

11. Indemnification

You agree to indemnify and hold MaverickStack harmless from claims arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

12. Modifications

We may update these Terms from time to time. We'll notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

13. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately if you violate these Terms. Upon termination, your right to use the Service ceases and we may delete your data after a reasonable retention period.

14. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes will be resolved in the courts of New York.

15. Contact

Questions about these Terms? Reach us at hello@maverickstack.co.